Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

LIMITED WARRANTY POLICY

Limited Warranty: This warranty is limited to the Hever Equestrian product line as follows:

A. USA Warranty:

Hever Equestrian guarantees our bags for five (5) years from date of purchase (original sales receipt required) to be free from defects in material and workmanship. This warranty covers the product for the original owner only. If the product ever fails due to a manufacturing or material defect, then Hever will repair or replace it with like product at our discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time. The claim form below must be submitted with the original purchase receipt.

*Apparel (T-shirts, hats, etc.) is exempt from this warranty policy.

B. Purchases outside of the USA:

Hever Equestrian guarantees our bag for three (3) years from date of purchase (original sales receipt required) to be free from defects in material and workmanship. This warranty covers the product for the original owner only. If the product fails due to a manufacturing or material defect, then the product will be repaired or replaced with an identical or similar product at our discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time.

All products purchased outside of the USA must be returned through the distributor in the country where the product was purchased.

To submit a warranty claim in the USA, please email: warranty@heverequestrian.com and include the following information:

Customer Name, address and contact information

Purchase receipt, date of purchase, purchased from

A brief description of the defective or damaged product

Images of product where item is in question

Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

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